Shipping policy

Shipping Policy

Thank you for shopping with Divya Shilp. We carefully inspect and securely pack every brass, stone and resin murti before dispatch.

This Shipping Policy applies to orders placed through www.divyashilpindia.com and delivered within India.

1. Order Processing

Orders are normally processed and dispatched within 1–2 business days after successful order confirmation.

Orders placed on Sundays, public holidays or outside business hours will be processed on the next working day.

Customized, personalized, made-to-order, bulk or temporarily unavailable products may require additional processing time. Where applicable, the estimated dispatch time will be communicated to the customer.

2. Shipping Charges

Divya Shilp currently provides free standard shipping across India on all website orders, unless a different charge is clearly displayed at checkout.

Additional charges may apply for:

Express or special delivery requests;
Re-delivery of an undelivered order;
Incorrect or incomplete delivery addresses;
Remote locations not covered by standard courier service; or
Oversized, customized or bulk orders.

Any applicable charge will be communicated before the order is dispatched.

3. Estimated Delivery Time

After dispatch, orders are normally delivered within 3–7 business days.

Delivery to remote locations may take 7–10 business days.

These timelines are estimates and may vary because of:

The customer’s delivery location;
Courier-service availability;
Public holidays;
Weather or transportation disruptions;
Local restrictions;
High order volumes; or
Events beyond our reasonable control.

A delay caused by the courier does not automatically make an order eligible for cancellation after dispatch.

4. Order Tracking

After your order is dispatched, tracking details will be shared through email, SMS or WhatsApp, depending on the contact information provided during checkout.

Tracking information may take up to 24 hours after dispatch to become active on the courier’s website.

Customers may contact us with their order number when tracking information has not been received or updated for an unusually long period.

5. Delivery Address and Contact Information

Customers must provide a complete and accurate delivery address, including:

Recipient’s full name;
House, building or shop number;
Street and locality;
Landmark, where helpful;
City, state and correct PIN code; and
An active mobile number.

Divya Shilp will not be responsible for delivery delays or failed deliveries caused by incorrect, incomplete or outdated information supplied by the customer.

6. Address Changes

An address-change request may be accepted only before the order has been packed or dispatched.

After dispatch, we cannot guarantee that the courier will be able to change the delivery address. Any additional courier or re-routing charge may be payable by the customer.

7. Delivery Attempts

The courier may contact the customer before attempting delivery. Please ensure that someone is available to receive the parcel.

When delivery fails because the recipient is unavailable, the address is incorrect, the customer cannot be contacted or the parcel is refused without a valid reason, the order may be returned to us.

Re-delivery may require payment of additional shipping and return-to-origin charges.

8. Cash on Delivery Orders

Cash on Delivery may be available for eligible products and delivery locations.

We may contact the customer by telephone or WhatsApp to confirm a COD order before dispatch. Orders that cannot be verified may be placed on hold or cancelled.

Repeated refusal of COD deliveries may affect the customer’s eligibility to place future COD orders.

9. Damaged or Tampered Parcels

Please inspect the outer package at the time of delivery.

When the parcel appears visibly opened, crushed, wet or tampered with, please:

Take clear photographs or a video of the parcel;
Inform the delivery representative, where possible;
Keep all outer and inner packaging; and
Contact Divya Shilp within 48 hours of delivery.

Please provide your order number, photographs of the product and packaging, and a photograph of the shipping label.

Damage, defect, missing-item and incorrect-product claims will be handled under our Return, Exchange and Refund Policy.

10. Fragile and Handcrafted Products

Our murtis and décor products may be fragile. Every item is carefully checked and securely packed before dispatch.

Minor differences in colour, polish, texture, stone pattern, casting, dimensions, weight and handcrafted detailing are natural characteristics of handmade products and are not normally considered shipping damage.

11. Split Shipments

When an order contains multiple products, the products may be dispatched in separate parcels because of product availability, size, weight or warehouse arrangements.

Separate tracking details may be provided for each parcel. There will be no additional standard shipping charge solely because an order is sent in multiple parcels.

12. Delayed, Lost or Misrouted Shipments

Please contact us when tracking has not updated or the parcel has not arrived within the estimated delivery period.

We will raise an enquiry with the courier company and assist in locating the shipment. Courier investigations may require additional time.

When a parcel is officially confirmed as lost in transit, we may offer a replacement, store credit or refund, depending on product availability and the circumstances of the order.

13. Undeliverable and Returned-to-Origin Orders

An order may be returned to us when:

The delivery address is incorrect or incomplete;
The recipient is repeatedly unavailable;
The recipient cannot be contacted;
The delivery is refused;
The courier cannot service the location; or
The customer does not collect the parcel when requested.

For prepaid orders, a refund may be processed after the parcel returns to us and passes inspection. Actual forward-shipping and return-to-origin charges may be deducted where the failed delivery resulted from incorrect customer information, repeated unavailability or an unjustified refusal.

For COD orders, re-dispatch may require advance payment of the product value and applicable shipping charges.

14. Order Cancellation

You may request cancellation before the order has been packed or dispatched.

An order cannot normally be cancelled after dispatch. After delivery, any eligible request will be handled according to our Return, Exchange and Refund Policy.

Customized, personalized, made-to-order and bulk orders cannot be cancelled after production or procurement has started.

15. International Shipping

Orders placed through our website are currently shipped within India.

For international, bulk or special shipping enquiries, please contact us before placing the order. International shipping charges, customs duties, import taxes and destination-country fees, where applicable, will be communicated separately and are generally payable by the customer.

16. Events Beyond Our Control

Divya Shilp will not be responsible for delays caused by circumstances beyond our reasonable control, including severe weather, natural disasters, strikes, transportation interruptions, government restrictions, civil disturbances, courier-system failures or other unforeseen events.

We will, however, make reasonable efforts to assist customers and provide available shipment updates.