Legal notice

Legal Notice

This website, www.divyashilpindia.com, is owned and operated by Akay Udyog under the brand name Divya Shilp.

1. Business Information

Business name: Akay Udyog
Brand name: Divya Shilp
Registered business address:
Khasra No. 63, Khaire Kamptee Road
Nagpur, Maharashtra – 440026, India

GST Number: 27AABFA3797P1ZU
Email: divyashilpindia@gmail.com
Telephone: +91 9822728443
Website: www.divyashilpindia.com

Business hours:
Monday to Saturday: 10:00 a.m. to 6:00 p.m. IST
Sunday: Closed

2. Grievance Contact

For customer complaints, order issues, website concerns, or legal communications, please contact:

Grievance Officer: [Insert full name of grievance officer]
Designation: Grievance Officer, Akay Udyog
Email: divyashilpindia@gmail.com
Telephone: +91 9822728443
Address: Khasra No. 63, Khaire Kamptee Road, Nagpur, Maharashtra – 440026, India

Please include your full name, contact details, order number where applicable, and a clear description of your concern.

3. Website Purpose

This website provides information about and facilitates the sale of brass, stone, resin, and other handcrafted murtis, idols, statues, spiritual products, decorative items, gifts, and related products offered by Divya Shilp.

Use of this website and purchases made through it are also governed by our:

Terms of Service;
Privacy Policy;
Shipping Policy; and
Return, Exchange and Refund Policy.

4. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, prices, dimensions, materials, colours, weights, availability, and other information displayed on the website are accurate.

However, minor errors or differences may occasionally occur. Product colours may appear differently because of photography, lighting, screen settings, and device displays.

Customers should review the complete product description, measurements, material, weight, colour, and care instructions before placing an order.

5. Handcrafted Product Variations

Many Divya Shilp products are handmade, hand-finished, carved, cast, painted, polished, or individually decorated.

Minor variations in colour, finish, texture, dimensions, weight, stone grain, casting marks, painting, facial features, or decorative detailing are natural characteristics of handcrafted products and are not ordinarily considered defects.

This does not affect a customer’s rights when a product is materially damaged, defective, incorrectly supplied, or materially different from its description.

6. Religious, Spiritual and Cultural Information

References to religious traditions, spiritual beliefs, positive energy, Vastu, prosperity, protection, blessings, good fortune, or similar concepts are provided for cultural, devotional, and general informational purposes.

Divya Shilp does not guarantee that purchasing, possessing, gifting, installing, or worshipping any product will produce a particular spiritual, medical, financial, professional, emotional, or personal outcome.

Nothing on this website constitutes medical, legal, financial, psychological, or other professional advice.

7. Intellectual Property

Unless otherwise stated, the website and its contents are owned by or licensed to Akay Udyog and Divya Shilp.

Protected materials may include:

Brand names and logos;
Product photographs and videos;
Product designs;
Artwork and illustrations;
Written descriptions;
Graphics;
Packaging designs;
Catalogues;
Website layout; and
Other original content.

You may view and use the website for personal shopping and informational purposes.

You may not copy, reproduce, republish, distribute, modify, sell, commercially exploit, scrape, or use our content without prior written permission, except where permitted by applicable law.

Purchasing a product does not transfer ownership of our photographs, designs, trademarks, product descriptions, or other intellectual property.

8. Unauthorised Website Use

You must not use this website:

For fraudulent or unlawful activities;
To place false or unauthorised orders;
To interfere with website operation or security;
To introduce malware or harmful code;
To obtain unauthorised access to accounts or systems;
To impersonate another person or business;
To collect customer information without permission;
To copy website data through automated scraping; or
To infringe intellectual-property, privacy, or other legal rights.

We may restrict website access, suspend accounts, cancel fraudulent orders, or take other appropriate action where misuse is identified.

9. Third-Party Services

The website may use or link to third-party services, including:

Shopify;
Payment gateways;
Banks and UPI providers;
Courier and logistics companies;
Analytics platforms;
Advertising platforms;
Social-media services;
WhatsApp; and
Customer-support applications.

Third-party services operate according to their own terms and privacy policies. Akay Udyog does not control every aspect of an independent third-party website or service.

A link to or integration with a third-party service does not necessarily represent an endorsement of all its products, statements, or practices.

10. Website Availability

We make reasonable efforts to keep the website available and functional. However, uninterrupted or error-free access cannot be guaranteed.

Website access may be temporarily affected by maintenance, software updates, internet failures, cyber incidents, hosting problems, payment-system failures, government restrictions, or circumstances beyond our reasonable control.

We may update, suspend, modify, or discontinue website features where reasonably necessary.

11. External Links

The website may contain links to websites that are not owned or controlled by Akay Udyog.

We are not responsible for the content, security, accuracy, availability, privacy practices, products, or services of independent external websites.

Customers should review the applicable terms and privacy policies before using an external website or service.

12. Limitation of Liability

To the maximum extent permitted by applicable law, Akay Udyog and Divya Shilp will not be responsible for indirect, incidental, special, or consequential loss arising solely from:

Temporary website unavailability;
Customer misuse of the website;
Customer failure to follow product-care instructions;
Unauthorised alteration or repair of a product;
Reliance on general cultural or spiritual information; or
The acts or failures of an independent third party beyond our reasonable control.

Nothing in this Legal Notice excludes or limits liability or consumer remedies that cannot legally be excluded or restricted.

13. Consumer Rights

Nothing in this Legal Notice, our Terms of Service, or our other policies is intended to remove or restrict rights available to consumers under applicable Indian law.

Customers may contact us regarding damaged, defective, incorrectly supplied, misdescribed, or undelivered products according to our published Return, Exchange and Refund Policy and Shipping Policy.

14. Privacy

Personal information collected through this website is handled according to our Privacy Policy.

The Privacy Policy explains the types of information collected, how information may be used, the service providers with whom it may be shared, data-retention practices, cookies, marketing communications, and customer privacy rights.

15. Legal Communications

Legal notices or formal communications intended for Akay Udyog should be sent by email and registered post or another trackable delivery method to:

Akay Udyog / Divya Shilp
Khasra No. 63, Khaire Kamptee Road
Nagpur, Maharashtra – 440026, India

Email: divyashilpindia@gmail.com

A communication should clearly identify the sender, provide accurate contact information, explain the subject of the notice, and include relevant supporting documents.

16. Governing Law

This Legal Notice and use of the website are governed by the laws of India.

Subject to mandatory consumer rights and any jurisdiction that cannot legally be restricted, disputes will be subject to the competent courts, consumer commissions, tribunals, or authorities having jurisdiction in Nagpur, Maharashtra.

17. Changes to This Legal Notice

We may update this Legal Notice to reflect changes in our business information, website functions, service providers, policies, or legal requirements.

The revised version will be published on this page with an updated “Last updated” date.