Refund policy

Return, Exchange and Refund Policy

Last updated: 2 August 2026

At Divya Shilp, we carefully inspect and securely pack every product before dispatch. This policy applies to orders placed through our website and delivered within India.

1. Return Period

You may request a return or exchange within 7 days of receiving your order.

To be eligible:

  • The product must be unused, unaltered and in its original condition.
  • The original packaging, accessories, tags, certificates and complimentary items must be included.
  • You must provide your order number and proof of purchase.
  • The return must be approved by Divya Shilp before it is shipped back.

Products sent without prior approval may not be accepted.

2. Damaged, Defective or Incorrect Products

Please inspect your order immediately after delivery.

Contact us within 48 hours of delivery when:

  • The product arrived damaged or broken.
  • The product has a manufacturing defect.
  • An incorrect product was delivered.
  • An item or accessory is missing.

Please send:

  • Your order number.
  • Clear photographs of the product.
  • Photographs of the inner and outer packaging.
  • A photograph of the shipping label.
  • A brief explanation of the issue.

An unboxing video is helpful for resolving claims quickly but is not mandatory. Each claim will be assessed using the available evidence.

After verification, we may provide a replacement, exchange, repair, store credit or refund, depending on the issue and product availability.

Divya Shilp will bear reasonable return-shipping costs when we confirm that the product was damaged, defective, incomplete or incorrectly supplied.

3. Handcrafted Product Variations

Many Divya Shilp products are handcrafted, hand-painted, carved, cast, polished or individually finished.

Minor variations in colour, texture, stone pattern, polish, casting marks, dimensions, weight and detailing are part of the handcrafted character of the product and are not normally considered defects.

Colours may also appear slightly different because of lighting, photography and screen settings.

4. Non-Returnable Products

The following products are generally not eligible for change-of-mind returns:

  • Customized or personalized products.
  • Made-to-order or specially sourced products.
  • Bulk orders.
  • Clearance or final-sale products.
  • Gift cards, vouchers and store credits.
  • Products that have been used, installed, cleaned, polished, altered or repaired.
  • Products damaged after delivery because of dropping, mishandling, incorrect cleaning or normal wear and tear.
  • Products returned without their original packaging, accessories or complimentary items.
  • Products for which the return request was made after the applicable return period.

These restrictions do not affect remedies available for products that are defective, damaged, incorrectly supplied or materially different from their description.

5. Change-of-Mind Returns

We may accept a return due to personal preference, colour preference, size expectation or change of mind when the product meets all return conditions.

For an approved change-of-mind return:

  • The customer must pay the return courier charges.
  • The customer must pack the product securely.
  • The product must reach us in its original, undamaged condition.
  • The refund will be processed only after the returned product passes inspection.

Please use a reliable courier service with tracking. Divya Shilp cannot accept responsibility for products lost or damaged while being returned by the customer.

6. Return Procedure

To request a return or exchange:

  1. Contact us within the applicable return period.
  2. Provide your order number, reason for return and supporting photographs.
  3. Wait for written approval and return instructions from our team.
  4. Pack the approved product securely in its original packaging.
  5. Send it only to the return address provided by our team.

Please do not return a product without receiving approval.

7. Inspection

After receiving the returned product, our team will inspect its condition.

We will inform you whether the return has been approved or rejected. A return may be rejected when the product is used, altered, incomplete, damaged after delivery or otherwise fails to meet the conditions of this policy.

8. Refunds

After an eligible return passes inspection, the refund will normally be processed within 5–7 business days.

  • Prepaid-order refunds will be sent to the original payment method.
  • Cash-on-delivery refunds may be processed through bank transfer or UPI.
  • The refund will be based on the amount actually paid after discounts and promotional offers.
  • Bank, card, UPI or payment-gateway processing times may affect when the amount appears in the customer’s account.

Customers are responsible for supplying accurate bank or UPI information for COD refunds.

9. Shipping Charges

Divya Shilp will bear reasonable return-shipping costs for verified damaged, defective, incomplete or incorrectly supplied products.

For change-of-mind or preference-based returns, the customer will pay the return-shipping charges.

Expedited, special-delivery or non-standard shipping charges are not normally refundable unless the return resulted from an error by Divya Shilp.

10. Exchanges

Eligible products may be exchanged subject to availability.

  • When the replacement costs more, the customer must pay the difference.
  • When it costs less, the balance may be refunded or issued as store credit.
  • When the requested replacement is unavailable, we may offer another product, store credit or a refund.

11. Order Cancellation

An order may be cancelled before it has been packed or dispatched.

After dispatch, the order cannot normally be cancelled and will be handled under this return policy.

Customized, personalized, made-to-order and bulk orders cannot be cancelled after production or procurement has started.

Divya Shilp may cancel an order because of product unavailability, pricing errors, payment issues, suspected fraudulent activity or delivery restrictions. Any payment received for an order cancelled by Divya Shilp will be refunded.

12. Refused or Undeliverable Orders

When an order cannot be delivered because of an incorrect address, unavailable recipient, repeated failed delivery attempts or an unjustified refusal to accept delivery, re-delivery and return-to-origin charges may be payable by the customer.

Where legally permitted, actual shipping or return charges may be deducted before processing a refund.

13. Contact Us

For return, exchange, cancellation or refund assistance, contact:

Divya Shilp / Akay Udyog
Email: divyashilpindia@gmail.com
Order support: +91 9273037132
Support hours: Monday to Saturday, 10:00 a.m. to 5:00 p.m. IST

Please include your order number in every communication.

Nothing in this policy is intended to limit any rights available under applicable Indian consumer-protection laws.